Below are answers we have prepared for the most frequently asked questions about making purchases in our store.
Do I need to have an account in the store to place an order?
No. You can do shopping in our store without registration.
Will I have any benefits from setting up your account / subscribing to Newsletter?
Having an account in our store allows for an easier and faster way of making orders. You can permanently save your delivery address, add products to your watchlist, and also if you subscribe to the newsletter, be up to date with all promotions and new assortment.
I have not yet paid my order. Where can I find a payment link or account number?
An e-mail confirming the order contains a link to payment. You will also find our account number in the tab “Payments“. Remember to enter the order number in the transfer title. After posting the payment, you will receive an email from us confirming receipt of the funds.
How much time do I have to pay for purchases?
Purchases must be paid within 7 days from the date of order.
Why was my order canceled?
Orders are waiting 7 days to pay, if the payment did not arrive, the system automatically canceled the order.
What is the status of my order?
After each change of the status of the order, you will receive a notification to the e-mail address provided during the ordering process. You can also check the status of your order on your client’s account in tab “My orders“.
I have not received notification of the order, nor about its later stages of implementation.
Please check the “Spam” folder. If there is also no notification there, it is likely that the order has not been placed or an incorrect e-mail has been provided during registration. In order to determine the reasons, please contact us via e-mail email@example.com.
Can I make changes to my order?
You can change your orders only until it has the status “In progress”. After the change of the order’s statute to “Completed” change is impossible. To change the order, please contact us as soon as possible via e-mail firstname.lastname@example.org.
I made a wrong order. How do you cancel it?
You can cancel your orders only until it has the status “In progress”. After the change of the order’s statute to “Completed” cancellation is impossible. To cancel your order, please contact us as soon as possible via e-mail email@example.com.
Payment and delivery
Is personal collection possible?
Unfortunately, at this moment we only sell by mail order.
How long do you have to wait for the parcel?
All orders are processed by us within 1-2 business days after booking the payment. To this must be added the time of transport depends on the country of delivery.
How much will I pay for the parcel?
You will know the total cost of delivery of the order after adding products to the basket, selecting the country of delivery and choosing the form of delivery you are interested in.
Do you send parcels abroad?
Yes. If the package is to be sent to a country that we did not include « HERE » then the cost is set individually. For this purpose, please contact us via e-mail.
What is the cost of shipping and delivery time abroad?
Shipping cost and delivery time can be found « HERE ».
I live abroad, how can I pay for the purchased goods?
Payments can be made using PayPal.
My parcel has been damaged. What should I do?
In a situation where the parcel has been delivered to you by Poczta Polska or DPD courier, you have a duty to become acquainted with the delivery agent. If you have noticed that the parcel could have been damaged, write to the deliverer of the Parcel Damage Report and give it to the deliverer. Then contact us via e-mail firstname.lastname@example.org. At the time when you do not report the fact immediately on the deliverer, it may no longer be possible to complain about the shipment.
How to choose the right size?
In the description of each product you will find the dimensions for each size.
Will the product be available again?
Deliveries in our store are regular, but sometimes the most popular items in our assortment may be missing. We recommend using the “Notify me of availability” option, which allows you to receive information about re-availability directly to your e-mail. You can subscribe to the notification in the product tab by clicking on the “Notify me of availability” box and entering your email address.
Exchange, refund, complaint
I want to return the goods. Can I do it and how to do it?
Within 14 days from the date of receiving the order, you can return the purchased product without giving a reason. Such goods can not, however, bear traces of use, can not be damaged or damaged, must be in the original packaging with all its contents. The entire refund procedure is described « HERE ». Attach the invoice and legibly completed return form to the parcel. The money will be returned within 14 days from the moment we receive your parcel.
How much time do I have to refund or exchange?
Time to return and exchange is a maximum of 14 days from the date of receipt of the package.
Is my package with the return has already arrived?
You can check the order status in the “My orders” panel. After you receive the package, you will also receive a notification to your e-mail address assigned to the order.
When will I get the money for the returned clothes?
Refunds are made within 14 days of the change of the order status to “Order returned”. We make the return to the account number from which the payment was made.
What are “Wishlists”?
Whishlist is a tab where you can add products that you are thinking about. You can return to them at any time, transfer them to the basket or remove them from the vault.
What are “Discount Codes”?
In many promotional campaigns, we offer discount coupons to our clients. They have the form of codes that should be entered in the basket in the appropriately marked box. This will convert the amount to be paid including the rebate.
Is my data protected?
Your data is protected in accordance with the Personal Data Protection Act. All information on their use can be found « HERE ».